We’re here to help with any questions about your order, our products, or our policies.
Please reach out using the form below — our customer care team will respond within 1–2 business days.

Email Support

If you prefer, you can also reach us by email at:
email@neurocos.com

For faster assistance, please include your order number (if applicable) in the subject line.

Response Time

Our customer care team replies to messages Monday–Friday, 9:00 AM – 5:00 PM EST.
We typically respond to all inquiries within 24–48 hours during business days.

Returns & Approvals

If you’d like to initiate a return, please contact us first for approval.
We’ll provide the correct return shipping details once your request is authorized.
Unauthorized returns will not be processed.

Privacy Requests

If you are contacting us about a privacy or data-related matter, please use the subject line “Privacy Request” or visit our Your Privacy Choices page for more information.