Last Updated: October 17th, 2025.

This Privacy Policy describes how Neurocos (“we,” “us,” “our”) collects, uses, discloses, and protects your personal information when you visit, use, or make purchases from our website (the “Site”) or otherwise interact with us (collectively, the “Services”).
By using our Site, you agree to this Policy.

1. Information We Collect

We collect information you provide directly, information collected automatically, and limited information from third parties.

a. Information You Provide

• Contact details: name, email, phone number, shipping/billing address

• Payment and billing information (processed via secure third-party providers)

• Account or profile details (if applicable)

• Newsletter or waitlist sign-ups

• Customer service messages, reviews, or inquiries

b. Information Collected Automatically

• IP address, browser type, operating system

• Device identifiers, session data, referring/exit pages

• Time spent on pages, clicks, navigation patterns

• Cookies, tracking pixels, and similar technologies

c. Information from Third Parties

We may receive data from:

• Shopify (e-commerce platform)

• Payment processors

• Analytics and marketing partners

• Fulfillment and shipping providers

• Public sources and advertising networks

All third-party partners are required to process your information securely and only as instructed.

2. Legal Basis for Processing (EU/UK Users)

When required by law, we rely on one or more of the following legal bases to process your data:

• Consent (for marketing or optional features)

• Contract performance (to fulfill your purchase or provide services)

• Legal obligation (to comply with applicable laws)

• Legitimate interests (such as fraud prevention, analytics, and marketing)

3. How We Use Your Information

We use collected data to:

• Process and fulfill orders

• Communicate about orders, inquiries, and support

• Manage accounts, waitlists, or newsletters

• Send updates, offers, or educational content (with consent)

• Improve our website, services, and customer experience

• Detect and prevent fraud or abuse

• Comply with legal or regulatory obligations

We do not sell or rent your personal information.

4. Sharing & Disclosure

We share your data only as necessary to operate our business:

• Service providers: Shopify, payment processors, fulfillment partners, analytics, and marketing tools

• Legal requirements: When required by law or to protect our rights

• Business transfers: In the event of a merger, acquisition, or restructuring

All partners are contractually required to protect your data and use it only for authorized purposes.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enable essential site functionality

• Remember preferences and improve navigation

• Analyze site performance and usage

• Support advertising and retargeting

You may disable cookies via your browser settings, though some site features may not function properly.

6. Marketing & Privacy Choices

If you subscribe to our newsletter, waitlist, or marketing updates, we may send occasional promotional emails.
You can unsubscribe anytime by clicking “Unsubscribe” or contacting us directly.

Depending on your jurisdiction, you may also have the right to opt out of the “sale” or “sharing” of personal data or targeted advertising. We honor Global Privacy Control (GPC) signals as opt-out requests where required by law.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described here or as required by law.
After that period, your information is securely deleted or anonymized.

8. Data Security

We use administrative, technical, and physical safeguards to protect your personal data.
However, no online system is completely secure, and we cannot guarantee absolute protection against unauthorized access or breaches.

9. International Transfers

Your information may be stored and processed in the United States or other jurisdictions where data protection laws differ from your country’s.
When transferring data from the EEA or UK, we rely on Standard Contractual Clauses or equivalent safeguards to ensure adequate protection.

10. Your Rights

Depending on your region, you may have the right to:

• Access, correct, or delete your personal information

• Withdraw consent for marketing

• Request data portability

• Object to or restrict certain processing

• Lodge a complaint with your local Data Protection Authority (EEA/UK users)

To exercise any of these rights, please contact us at [Insert your support email].

11. Controller & Contact

Neurocos acts as the data controller for your personal information.
For questions, requests, or privacy concerns, please contact us at:
email@neurocos.com

12. Children’s Privacy

Our Site is not directed to individuals under 18 years of age, and we do not knowingly collect or store personal information from anyone under 13 years old.
If you are under 18, you may use this Site only with the consent of a parent or legal guardian.
If we discover that personal information from a minor has been collected without consent, we will promptly delete it.

13. Third-Party Links

Our Site may contain links to third-party websites or tools. We are not responsible for their content, accuracy, or privacy practices.
We recommend reviewing their policies before providing any personal information.

14. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or laws.
Revisions will be posted here with a new “Last Updated” date. Continued use of the Site constitutes acceptance of the updated policy.